Freshdesk to PostgreSQL Integration: 2 Easy Methods

Data Engineers in the past mainly focused on collecting data from different sources and creating pipelines to transfer this data to data warehouses. However, their work has become far more complicated, with added responsibilities in data analytics and building algorithms. 

As a data engineer, your time is very valuable. You cannot afford to spend hours creating reports or finding methods to move the data. 

But we are here to make your work a little easier. In this article, we will discuss how to move data from Freshdesk to PostgreSQL in two simple ways. 

How to Connect Freshdesk to PostgreSQL?

To replicate data from Freshdesk to PostgreSQL, you can either use CSV files or a no-code automated solution. We’ll cover replication via CSV files first.

Export Freshdesk to PostgreSQL using CSV Files.

You can export CSV files from Freshdesk and import them to PostgreSQL.

• Step 1: Navigate to the Contacts section of your helpdesk.
• Step 2: Select Export and select the fields to be exported, and click on the Export button.
• Step 3: A file containing all the data you selected is sent via email. 
• Step 4: To import this CSV file into the PostgreSQL table, you can use COPY statement as follows:

COPY persons(first_name, last_name, dob, email)
FROM 'C:\sampledb\persons.csv'
DELIMITER ','
CSV HEADER;

Using CSV files and SQL queries is a great way to replicate data from Freshdesk to PostgreSQL. It is ideal in the following situations:

• Less Amount of Data: This method is appropriate for you when the number of reports is less. Even the number of rows in each report is not huge.

• One-Time Data Replication: This method suits your requirements if your business teams need the data only once in a while.
• No Data Transformation Required: This approach has limited options in terms of data transformation. Files exported in CSV format may need to be transformed into other file formats for mainframe, tape, data exchange, and reporting applications. In addition to converting to and from CSV files, you need to integrate and transform the data contained within them, report on it or manipulate it for data analytics and visualization, and manage its quality, security, etc. Hence, it is ideal if the data in your spreadsheets is clean, standardized, and present in an analysis-ready form. 
• Dedicated Personnel: If your organization has dedicated people who have to perform the manual downloading and uploading of CSV files, then accomplishing this task is not much of a headache.

This task would feel mundane if you would need to replicate fresh data from Freshdesk regularly. It adds to your misery when you have to transform the raw data every time. With the increase in data sources, you would have to spend a significant portion of your engineering bandwidth creating new data connectors. Just imagine — building custom connectors for each source, transforming & processing the data, tracking the data flow individually, and fixing issues. Doesn’t it sound exhausting?

How about you focus on more productive tasks than repeatedly writing custom ETL scripts, downloading, cleaning, and uploading CSV files? This sounds good, right?

In that case, you can…

Automate the Data Replication process using a No-Code Tool

Going all the way to use CSV files for every new data connector request is not the most efficient and economical solution. Frequent breakages, pipeline errors, and lack of data flow monitoring make scaling such a system a nightmare.

You can streamline the Freshdesk to PostgreSQL data integration process by opting for an automated tool. To name a few benefits, you can check out the following:

• It allows you to focus on core engineering objectives. At the same time, your business teams can jump on to reporting without any delays or data dependency on you.
• Your sales and support team can effortlessly enrich, filter, aggregate, and segment raw Freshdesk data with just a few clicks.
• The beginner-friendly UI saves the engineering team hours of productive time lost due to tedious data preparation tasks.
• Without coding knowledge, your analysts can seamlessly aggregate campaign data from multiple sources for faster analysis.
• Your business teams get to work with near real-time data with no compromise on the accuracy & consistency of the analysis.

As a hands-on example, you can check out how Hevo, a cloud-based No-code ETL/ELT Tool, makes the Freshdesk to PostgreSQL data replication effortless in just 2 simple steps:

Step 1: Configure Freshdesk as a Source

Configure Freshdesk as the source in Hevo.

Step 2: Configure PostgreSQL as a Destination

Configure PostgreSQL as your Destination.

That’s it, literally! You have connected Freshdesk to PostgreSQL in just 2 steps. These were just the inputs required from your end. Now, everything will be taken care of by Hevo. It will automatically replicate new and updated data from Freshdesk to PostgreSQL. 

You can also visit the official documentation of Hevo for Freshdesk as a source and PostgreSQL as a destination to have in-depth knowledge about the process.

In a matter of minutes, you can complete this No-Code & automated approach of connecting Freshdesk to PostgreSQL using Hevo and start analyzing your data.

Hevo’s fault-tolerant architecture ensures that the data is handled in a secure, consistent manner with zero data loss. It also enriches the data and transforms it into an analysis-ready form without having to write a single line of code.

Hevo’s reliable data pipeline platform enables you to set up zero-code and zero-maintenance data pipelines that just work. By employing Hevo to simplify your data integration needs, you get to leverage its salient features:

• Fully Managed: You don’t need to dedicate time to building your pipelines. With Hevo’s dashboard, you can monitor all the processes in your pipeline, thus giving you complete control over it.
• Data Transformation: Hevo provides a simple interface to cleanse, modify, and transform your data through drag-and-drop features and Python scripts. It can accommodate multiple use cases with its pre-load and post-load transformation capabilities.
• Faster Insight Generation: Hevo offers near real-time data replication, giving you access to real-time insight generation and faster decision-making. 
• Scalable Infrastructure: With the increased number of sources and volume of data, Hevo can automatically scale horizontally, handling millions of records per minute with minimal latency.
• Transparent pricing: You can select your pricing plan based on your requirements. Different plans are put together on its website and all the features it supports. You can adjust your credit limits and spend notifications for increased data flow.

What can you hope to achieve by replicating data from Freshdesk to PostgreSQL?

By migrating your data from Freshdesk to PostgreSQL, you can help your business stakeholders find the answers to these questions:

• What percentage of customers’ queries from a region are through email?
• The customers acquired from which channel have the maximum number of tickets raised?
• What percentage of agents respond to customers’ tickets acquired through the organic channel?
• Customers acquired from which channel have the maximum satisfaction ratings?
• How does customer SCR (Sales Close Ratio) vary by Marketing campaign?
• How does the number of calls to the user affect the activity duration with a Product?
• How does Agent performance vary by Product Issue Severity?

Key Takeaways

Exporting & uploading CSV files is the go-to solution for you when your data analysts require fresh data from Freshdesk only once in a while. However, with an increase in frequency, redundancy will also increase. To channel your time into productive tasks, you can opt-in for an automated solution, such as Hevo, to help accommodate your regular data replication needs. Try our Free Personalized Demo to understand Hevo better.

FAQ on Freshdesk to PostgreSQL