Software malfunction is a very common problem faced by developers. Like many developers, you may become aware of these issues either through a customer complaint or an Opsgenie alert. You will most likely log these issues differently based on their origin, with customer complaints going to your Jira instance while Opsgenie alerts stay in your Opsgenie tracker.
Splitting your app issues across various platforms may hinder you from effectively keeping track of the issues. A Jira Opsgenie integration, on the other hand, lets you enjoy a unified view of all the issues in your software. Further, Opsegenie will indicate your unresolved Jira issues.
In this blog, you will be introduced to Jira and Opsgenie. You will get to know the packages in Jira. The benefits of using Opsgenie will be elaborated. The steps involved in Jira Opsgenie Integration are explained in detail.
Table of Contents
Introduction to Jira
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Jira is a project management software that helps its users plan, manage, and monitor their projects. This software also enables you to distribute the constituent tasks of a project among team members, and keep track of their progress. Although this tool was originally intended for software developers, it now offers several functionalities that make it accessible to non-IT teams.
Jira Packages
Jira offers three main packages to its users:
- Jira Core: Jira Core contains a variety of tools that non-tech teams may need while organizing and managing their projects. Members of Finance, HR, and Legal departments who use Jira enjoy task management and process management tools such as charts, analytic reports, and task boards.
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- Jira Software: Jira Software is the Jira Package that many programmers find beneficial. In addition to Jira Core tools, Jira Software also contains tech-related tools like the Release Hub and a DevOps template for app builders.
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- Jira Service Management: This package is most useful for customer support agents who want to stay on top of all the issues in their company’s apps. Here are the tools in Jira Service Management that make customer service easier:
- Self-Service Portal: The self-service portal lets your end-users and employees solve basic issues without the intervention of a support agent. Once the customer states the problem they are facing, the self-service portal presents related articles that can guide them through the resolution of the issue.
- Email Integration: You can integrate Jira Service Management with your email and other chat platforms. Using this you can arrange all your customer requests at one place.
- Request Queue: With the request queue, you can organize customer requests in order of importance and group similar issues together.
- Customer Satisfaction Reports: Jira Service Management has an in-built tool that gathers customer feedback about your application. The system then uses the feedback to create customer satisfaction reports.
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Introduction to Opsgenie
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Opsgenie is a software that helps programmers stay on top of application issues by notifying them immediately a critical incident occurs. When you install Opsgenie on your computer, the app automatically integrates with monitoring and chat tools on your system.
Opsgenie works by collecting issue notifications from monitoring tools. The software sends these alerts to the appropriate team member through communication channels like SMS and email. Opsgenie also categorizes issues according to priority, delivering the most important alerts before moving on to others.
How does Opsgenie decide which team member to send an issue alert to at a particular time? The software relies on the on-call schedule of its users to determine who is available during the occurrence of a critical incident. If such a person fails to view the alert and act on the issue, Opsgenie escalates the problem until corrective action is implemented. This means that critical incidents get resolved within the shortest possible time.
Benefits of Opsgenie
- Alert Enhancement: By default, Opsgenie will only notify you with short messages that may fail to cover the incident in detail. That said, you can configure the system to enhance your alerts with charts and reports if you prefer a detailed alert.
- Easy Correction of Issues: Opsgenie allows you to correct basic issues directly from the application. You can create issue tickets for your end-users or even restart your server without leaving the Opsgenie platform.
- Automation: If you connect your Opsgenie account to automation tools like Amazon System Manager, the app may even resolve your issue without the intervention of a programmer.
- Alert Tracking: Opsgenie offers an alert activity log that tracks details like the date of the alert, the employee notified, etc. The alert activity log even shows whether alert recipients have viewed the notification and made the relevant corrections.
Jira Opsgenie Integration
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A Jira Opsgenie integration is crucial for programmers and support professionals who want to keep track of all app issues at a particular period. In a Jira Opsgenie integration, Opsgenie will automatically log every alert as an issue in Jira. Likewise, Jira will function as a monitoring system, which delivers issues to Opsgenie. Companies that integrate both software spend less time on logging and monitoring critical issues.
The following guide will help you connect your Jira account to Opsgenie successfully:
Jira Opsgenie Integration: Step 1 – Creating the Integration in Opsgenie
- Log in to your Opsgenie account.
- Click on the menu icon beside the Opsgenie logo, and select ‘Integrations’.
- Next, click on Jira. The system will direct you to the Opsgenie Jira Integration page.
- Go to the ‘Responders’ field on the page and type in the usernames of the team members that should receive Jira alerts.
- Copy the Opsgenie Jira Integration URL provided on the page.
- Now, select ‘Save Integration’.
Jira Opsgenie Integration: Step 2 – Configuring the Jira Opsgenie Integration in Jira
- Sign in to your Jira instance as an Admin.
- Click on the Administration menu on the dashboard. Then, select ‘System’.
- Next, choose ‘Advanced’ on the navigation bar located on the left side of the ‘System’ page. Select ‘Webhooks’ on the list of options that appear under ‘Advanced’.
- Click on ‘Create a Webhook’ at the top of the ‘Webhooks’ page. Enter the URL you copied from your Opsgenie Jira Integration page in the first section of the ‘New Webhook’ page.
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- Scroll down and select ‘Create’.
- You have completed your Jira Opsgenie integration.
Conclusion
You can now connect your Jira instance to your Opsgenie account using this guide. Once you complete the integration, Jira will forward your issues to Opsgenie. Opsgenie will then create a corresponding alert for each issue and track them regularly.
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Businesses can use automated platforms like Hevo Data to set up the integration and handle the ETL process. It helps you directly transfer data from Jira (Free connector) and other data sources to Data Warehouses, Business Intelligence tools, or any other desired destination in a fully automated and secure manner without having to write any code and will provide you with a hassle-free experience.
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