Setting up Smartsheet Salesforce Integration Simplified: 6 Easy Steps

• September 24th, 2021

Smartsheet Salesforce Integration

Salesforce helps companies build a holistic view of their customers. As a result, companies generate more Leads, make more data-driven decisions and multiply their chances of success and growth. However, Salesforce Developers are not spared from the challenges that come along with the advantages of the platform. These range from managing the workflows to tracking team projects. The silver lining to these problems is External Work Management Systems that can be seamlessly integrated with Salesforce.

One of those viable Work Management and Collaboration solutions is Smartsheet. Smartsheet is a Software as a Service offering for Collaboration and Work Management that uses a Tabular User Interface to Assign Tasks, Track Project Progress, Manage Calendars, Share Documents, and manage other work. Owing to these features, a Smartsheet Salesforce Integration makes absolute sense.

Upon a complete walkthrough of this article, you will gain a decent understanding of Smartsheet and Salesforce along with the salient features that they offer. You will also learn about the steps required to set up a Smartsheet Salesforce Integration from scratch. Read along to learn more about Smartsheet Salesforce Integration!

Table of Contents


  • An active Salesforce account.
  • An active Smartsheet account.
  • Smartsheet for Salesforce Connector.

Introduction to Smartsheet

Smartsheet Logo
Image Source

Smartsheet is a versatile Spreadsheet-based Work Management tool designed to keep track of team projects. It was launched in 2006 and now has 9 million users (nearly 1 million of whom are paid users) and is leveraged by nearly 100,000 companies ranging from Google and Netflix to the US General Services Administration. Work in Smartsheet revolves around “Sheets” that contain information about a specific project. Users can include a variety of project-related details within each sheet, such as a Description, Status, Due Dates, and which workers have been assigned to complete a task. Users can also Attach Files, Leave Comments, and Request Updates, among other things.

Key Features of Smartsheet

Some of the key features of Smartsheet are as follows:

  • Custom Reports: With Smartsheet users can create Custom Reports that aggregate data from multiple sources within multiple sheets. Dashboards, which combine widgets such as Charts, Metrics, and Reports, can also be produced to provide a high-level overview of data within sheets.
  • Integrations: Smartsheet integrates with a variety of Collaboration, Productivity, and Business applications, including Microsoft Teams, Google Workspace, Atlassian Jira, ServiceNow, and Salesforce. later in this article, you will learn about Smartsheet Salesforce Integration.
  • Workflow Automation: Workflow Automation can be configured with a variety of triggers and actions, such as multi-step approval processes or sending notifications of approaching deadlines to colleagues via Slack.
  • No-code Platform: Smartsheet also offers a No-code Platform known as WorkApps which was introduced recently to enable the users to create simple apps by packaging information from Sheets, Forms, and Dashboards into a simple interface.

Introduction to Salesforce

Salesforce Logo
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Salesforce is a popular Cloud-Based Customer Relationship Management(CRM) Platform that focuses on optimizing business operations such as Sales, Marketing, and others. Salesforce has also specialized in Data Analytics, Marketing Automation, Customer Service, and Platform Development applications through continued development and efforts.

Salesforce automates repetitive daily tasks for administrators so that they can focus on more strategic business activities. It is a holistic solution for companies that want to easily manage customer data from different channels such as Email, Chat, and Social Media. Salesforce allows you to design Sales Pipelines and Marketing Campaigns that will automatically track Leads, Manage Contacts and Generate Reports for further analysis.

Key Features of Salesforce

Some of the salient features of Salesforce are as follows:

  • Lead Management: Salesforce enables companies to track their Leads and continuously optimize their Campaigns across all channels so that they can make data-driven decisions and boost growth.
  • Simplified Account Management: Salesforce enables companies to have a holistic view of their customers. It allows you to always have access to the Activity History, Customer Communication, Important Contacts, Internal Account Discussions, etc.
  • File Sync and Sharing: Salesforce gives companies the ability to seamlessly share files, collaborate with the entire team, and track its content in real-time. Users can also leverage the Quick Search option to search a specific section of the content.
  • Sales Data: With Salesforce, companies can get easy access to the Sales Data in real-time which can be used to connect with Leads and boost Marketing productivity.
  • Reports and Dashboards: Salesforce Dashboards provide a real-time and intuitive view of your business performance. It enables companies to view detailed reports that can be seamlessly accessed by any of the team members.
  • Workflow and Approvals: With Salesforce Visual Workflow, companies can quickly design and automate business processes by leveraging the drag-and-drop functionality that can be used to drive success with flexible approval processes for Expenses, Customer Discounts, Trial Periods, and more.

Permissions Required before Setting up Smartsheet Salesforce Integration

To set up Smartsheet Salesforce Integration, you need to at least have the following permissions:

  • API access should be enabled in Salesforce to complete the Smartsheet Salesforce Integration.
  • “View all data” must be enabled in Salesforce.
  • The account used for establishing the connection must be a Smartsheet Licensed User.
  • The type of user interacting with the Smartsheet for Salesforce Connector must be a Smartsheet System Admin or Salesforce Connector Admin to set up Smartsheet Salesforce Integration.

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Steps to Perform Smartsheet Salesforce Integration using Smartsheet for Salesforce Connector

Now that you have a basic understanding of Smartsheet, Salesforce, and the permissions required for setting up Smartsheet Salesforce Integration, you are ready to learn about the steps involved in setting up Smartsheet Salesforce Integration. Smartsheet for Salesforce Connector enables you to gain valuable insights from your Sales data and drive work execution across teams. This Connector can automate and streamline a wide range of business processes, such as Sales handoffs to Professional Services, Pipeline Review and Forecasting, Commission Calculations and Approvals, and Territory Management

Follow the steps given below to set up Smartsheet Salesforce Integration in a seamless manner:

  • Step 1: Navigate to the Smartsheet for Salesforce Connector Log in Page from a browser of your choice and sign in using your Smartsheet Credentials.
Connector Log In Page
Source: Self
  • Step 2: Once you’ve logged in to the Connector, you will be prompted to allow access to your Smartsheet account. Click on Allow to provide the access.
  • Step 3: Navigate to the upper left corner of the page and select the Account Admin option.
  • Step 4: Click on the Register New Salesforce Organization option which will redirect you to the Salesforce login page.
  • Step 5: If you are not already logged in, log in to your Salesforce account and click on Allow when prompted.
  • Step 6: Once you have logged in successfully, you will be redirected to the Account Admin page, where you can access all of the tools needed to create and manage workflows between Smartsheet and Salesforce. The Salesforce Organization’s name that you entered previously will also be displayed on the Account Admin Page which marks the end for Smartsheet Salesforce Integration.

Once you follow all the above instructions in the correct sequence, you will be able to set up Smartsheet Salesforce Integration in no time.


Smartsheet Salesforce Integration allows the users to link their Project sheets to Accounts, Contacts, other CRM objects, or any Custom Object, expanding the horizon for real-time collaboration on different project tasks. Smartsheet Salesforce Integration has the potential to maximize the output of any team working on a project. Integrating and analyzing your data from a diverse set of data sources can be challenging and this is where Hevo Data comes into the picture.

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Share your experience of learning about Smartsheet Salesforce Integration! Let us know in the comments section below!

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